I bet you’ve looked at this blog title and thought what the…..? Email like a boss, what do you mean? Whether it's managing your clients emails or replying to your own clients, all too often we open an email, and as you read it you feel yourself pandering to it thinking how can I fit that in or I don’t want to bother them, perhaps I shouldn’t ask. We’ve all done it! I’ve been in your shoes too 👀
So I’m saying It’s time to delete the “justs”, “mights”, “maybes”, and “possibly’s”. Let’s ditch the uncertain lingo and write responses that command responses AND respect. Use the suggestions below and know how to manage your clients, respect your boundaries, use powerful phrases and watch your productivity soar
These suggestions below aren't rude or bossy - just confident and controlled 👌
Sorry for the late reply, I’ve been so busy…. ..What dates and times are you free this week? You don’t need to apologise nor explain how busy you’ve been. Be in control and send over your call link (noone wants to go back and forth with multiple emails trying to find a date that suits both.)
Instead you should thank them for their patience, this is a polite way of acknowledging them and then follow on with your call scheduler link. Thank you for your patience. I’ve attached my call booking link here for you to choose from for our next catch-up. Looking forward to chatting then! For call scheduling check out: Acuity, Dubsado Scheduler, Calendly.
No worries if not…. How many times have you added that on the end of an email or message? It’s as if you’re treading on egg shells around the client. Your client has hired you to support them, they don’t want to micro manage you. Bold, clear phrases are appreciated much more.
Instead, when asking a client or team member to send over documents for you to kickstart a project, ‘Please could you send over those documents so I can start the project? Thank you!’. This has gotten straight to the point, simple and polite.
I think maybe we should…
Let’s be assertive here, we didn’t set up our business to sit quietly at the back. Using powerful email communication sits strong and is more likely to get a response. Try, ‘It would be best if we could…’. This phrase shows you have knowledge to share, it
Multiple paragraphs and bullet points… Nobody wants to read a length email filled with bullet points. A quick call or a glance over your ClickUp board would be so much easier. If you’re unsure of a task or have questions, you can then use email, a quick call or ClickUp to discuss this.
Does that make sense? And no I’m not talking about this blog making sense.. ! How many times have you ended your email with ‘does that make sense’? As if you’ve doubted yourself with your explanation. First up, believe in yourself and write clear, concise instructions and secondly, end confidently with ‘let me know if you have any questions!’
Would it be possible to leave the call early as I have a family commitment? Stop right there! If you’ve ever written the above phrase in an email to a client, repeat after me…I am the founder of [your business name] and I get to make my business decisions. You didn’t set up your business to be report into a boss, you are the boss remember! Instead, try this…
‘I will need to leave the call at [TIME] due to a family commitment. I’ll be checking my emails at [TIME] if there’s anything I need to catch up on.’
All too often we fall into the trap of pleasing people but we have to put boundaries into place. Upping our email game and etiquette is just one way you can have control in your business. Your clients will 100% respect the above responses and respond accordingly. If they don’t then it’s perhaps time to have a chat with them about boundaries.
Don’t forget to hit comment and let me know you enjoyed this 🤍
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